Select the category that best matches your issue from the sections below.
All BD Romiyo services are operating normally.
Complete Account Guide
Opening an account on BD Romiyo is straightforward, but many users still get stuck on small details. If you're new to online gaming platforms, here's a complete step-by-step walkthrough of the entire process.
The most common issue during registration is not receiving the OTP. A few seconds' delay is normal due to mobile network conditions. Wait 1 minute, then tap "Resend". If it still doesn't arrive, reach out via live chat.
KYC Verification — When and Why?
KYC verification is required for daily withdrawals above ৳20,000, and it also helps keep your account secure. Simply upload photos of the front and back of your NID along with a selfie. Verification is typically completed within 2–4 hours.
Enabling two-factor authentication (2FA) on your account virtually eliminates the risk of hacking. BD Romiyo strongly recommends all members keep 2FA turned on.
Payment Issues — Most Frequently Asked Questions
The most common payment complaint is "money was deducted but the deposit didn't go through". Don't panic — this is usually caused by a network timeout and typically resolves automatically within 30 minutes.
If more than 1 hour has passed, grab the transaction ID from your Mobile Pay/Nagad SMS and contact us via live chat. The BD Romiyo support team will credit it to your account manually.
A word on withdrawals: in most cases your funds are sent within 15 minutes, though there may be some delay between midnight and 6 AM. Withdrawals may also be held if a bonus wagering requirement hasn't been met — this is standard procedure.
Responsible Gaming & Support
BD Romiyo believes gaming should be fun, not stressful. If you feel your gaming habits are getting out of hand, you can set a self-exclusion or deposit limit directly from your account. Our support team is always on hand to help with this.
Can't find a solution to your issue?
If you can't find your answer in the guides or FAQs above, contact us directly via live chat. The BD Romiyo support team is available 24 hours a day, 7 days a week.
